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Returns & Exchanges Policy – Eternity🖤

At Eternity, we take pride in delivering high-quality pieces crafted with care.
If for any reason you’re not fully satisfied, we’re here to help.

🔁 Exchanges

  • Exchanges are available within 48 hours of receiving your order.

  • Exchange requests are accepted for size changes only, subject to availability.

  • Items must be unused, unwashed, and in their original condition, with all tags and original packaging intact.

  • The customer is responsible for shipping fees in case of an exchange.


↩️ Returns

  • Returns are allowed as long as the courier is on the door.

🚫 Returns or exchanges will not be accepted if:

  • The item has been worn, washed, or damaged after delivery.

  • Tags or original packaging have been removed.

  • The request is made after the allowed time period.


📦 How to Request an Exchange or Return

To request an exchange or report an issue, please contact us through:

  • WhatsApp: (01068642832)

  • Instagram Direct Messages

Our team will guide you through the process as smoothly as possible.


Final Note🖤

We strongly recommend reviewing the size guide before placing your order to ensure the best fit.
Your satisfaction matters to us, and we’re always here to assist.

Kindy Dm us on our Instagram Page @eternity__eg or send us an email eternityweareg@gmail.com for any inquires